Privacy Policy
StarlightMart is committed to encircle your privacy and personal information. It shows how we collect, use, and save your data when you visit our website and use our services. You agree to the terms and conditions of this policy by using our website.
1- Your Information:
While using our website or making an order, we collect personal information, including but not limited to your name, mobile phone number, email address, shipping address, and payment information to process your orders.
2- Purposes of Information:
Taking and processing your orders.
To communicate with you about your orders and queries.
To send newsletters and promotional emails.
To improve our products and services through the website.
To analyze the trends and statistics for the best user experience.
3- Information Sharing:
With a trusted third-party service provider we may share your personal information for conducting our business and providing services to you. This will ensure that these third parties adhere to strict privacy policy. Your personal information will never be disclosed, rented, or sold to any other without your consent unless and until required by law.
4- Third-Party Links:
Our website may contain third-party websites or service links, so we are not responsible for privacy policies and the content of these websites. You must review their policies before providing any personal information.
5- Protection of Data:
From unauthorized access, destruction, disclosure, or alteration to your personal information we take appropriate security measures to protect it. However, no data transmission or electronic storage method over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
6- Cookies:
By using cookies and other tracking technologies we analyze trends, demographic information, and user movements and administer the site. To enhance your browsing experience and collect information about how you use our website.
7- Change in Policy:
All rights are reserved to update or modify this Privacy Policy at any time without prior notice. Effective immediately while posting on our website.Use of our website after modifications will constitute your acceptance of the updated Privacy Policy.
Return Policy
1-Acceptability:
Within 7 days from the date of delivery, you will be eligible for a return. The product must be unused and in its original packaging.
2-Process:
Please contact our customer support number +923257573578 . A team member will guide you through the whole process and provide you with a (RAN)return authorization number. Mark this number on the package when you ship it back to us.
3-Return Shipping:
Responsibility for return shipping back to the address provided on our website is on the customer. Highly recommended to use a trackable shipping service and purchase shipping insurance to ensure the safe return of the product. Shipping charges incurred during the original purchase will not be refunded.
4-Refund:
When we receive the returned product and verify its condition, the company will initiate a refund for the amount paid for the product using bank account details. Any shipping or digital payment charges associated with the order will not be refunded.
5-Non-Returnable Items:
Certain items are non-returnable for hygiene and safety reasons. These may include perishable food items, opened packages, or items that cannot be resold due to health and safety regulations. We do not accept returns or provide refunds for such items unless they are defective or damaged upon arrival.
Refund Policy
1-Damaged Items:
While receiving a defective or damaged product, contact the customer support team @ +923257573578 WhatsApp. A replacement or refund for the product will be arranged, including the amount paid for the item. Please attach a video and photos of the defector damage for assessment.
2-Timeframe:
Within 7 days we will process the refund, once we receive and inspect the returned product. Please note that the refund may take additional time to appear in your account, depending on your financial institution.
3-Missing Items:
If the order you received is missing one or more items, please notify us within 2 days after delivery. We will investigate the issue and, if the missing items are confirmed, we will either send you the missing items or provide a refund for the missing items.
4-Non-Refund Cases:
In the following cases we do not offer refunds:
– After purchasing the products change of mind or preference.
– Providing incorrect shipping address.
– Fail to retrieve the package from the shipping carrier office within the stipulated time
– Delayed or missed deliveries due to reasons beyond our control eg: customs, weather conditions, or natural disasters